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A
note from your Editor
It
has been my pleasure serving as Editor for IMCNE's e-newsletter,
NEWS & VIEWS. I thank all of you for your contributions. It
has been fun sharing in your successes. It is time to turn this
role over to Mike Kayat and this is to announce that this is my
last issue as editor. My continued best wishes for your continued
successes.
Regards,
Ethel Cook

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Upcoming
Events
4th
Annual New England Consultants Conference
Future Trends in the Consulting Field:
Building Your Toolbox for Success
Friday, October 29
8:00 AM - 3:00 PM
The Holiday Inn, Newton, MA
An
Evening With Tom Kennedy
Effective Presentations - Beyond PowerPoint, Presentations That
Win Business
Wednesday, November 3rd
6:30 - 8:30 PM
Center for Entrepreneurial Growth
Bedford, MA
Three
Steps to Power Language and Power Selling -
Moving the Prospect to "Yes!" with Alan Weiss
November 19, 2004
Hilton Back Bay Hotel, Boston, MA
To register for this event go to http://www.summitconsulting.com/three_steps.html

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Member
Spotlights

Curtis N. Bingham (Predictive Consulting
Group) had his article "The Hottest New Title in the Executive
Suite: The Chief Customer Officer" in the October issue of
Sales & Service Excellence.
Bonni
Carson DiMatteo, CMC (Atlantic Consultants) had her article,
"Sharpen Your Influencing Skills and Inspire Results"
in the July 2004 newsletter of WEST (Women Entrepreneurs in Science
& Technology).
Helen
Osborne's (Health Literacy Consulting) third book, Health
Literacy from A to Z: Practical Ways to Communicate Your Health
Message was just published by Jones & Bartlett. Helen (founder)
announces that October is the 5th anniversary of Health Literacy
Month. Events are being sponsored internationally (U.S., Europe,
Canada, Australia, and Africa) focusing on the importance of understandable
health information.
Marisa
D'Vari (Deg.Com Communications) gave a talk on how consultants
can establish themselves as experts of choice to the Society of
Professional Consultants on July 6.
Kevin
Lister (Paradigm Strategies) has completed training to become
an Authorized Associate for Intuit Master Builder, management software
for the construction industry.
Ken
Lizotte, CMC recently spoke on "becoming a thought leader"
to the Waterfield Business Group in Woburn.
Isn't
it your turn to be in the spotlight? Send your name, your business
name and 1) recent awards/distinctions/professional certifications
you've received; 2) public speaking engagements; and 3) published
articles. (Be sure to include key facts, such as when, where and
for whom.) You must be an IMC member or affiliate to be featured.
Email them to Mike Kayat at
, Subject: IMCNE spotlight.

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The
CMC Corner
Have
You Earned Your CMC Yet?
Join
the ranks of the true professional consultant by applying for (and
attaining) the preeminent mark of excellence among management consulting
professionals, the exclusive Certified Management Consultant (CMC)
designation, available only through IMC. A CMC after your name signifies
evidence of the highest standards of consulting and adherence to
the ethical canons of the profession. Less than 1% of all consultants
have achieved this level of performance. Learn more by clicking
imcusa.org/cmc.acgi
An
invitation to IMCNE CMC members This section is dedicated
to you. If you have commentary you'd like to share, here is a forum
for you. Send your commentary to our Editor, Mike Kayat, for consideration.
Email Mike at
, Subject: CMC Commentary.

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Welcome
New Members
Barbara
Alevras, Sage Consulting Services
Glenn
Bachman, CMC, The Business Renaissance
Flip
Brown, Business Culture Consultants
Michael
Oleksak, Trek Consulting LLC

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Member
Feature Article
Overcoming
Anxiety about Selling and Business Development
© Bonni Carson DiMatteo 2004
The
other day I received a cold call from someone enthusiastically trying
to place an executive assistant. Usually I hang up mid-sentence
on telemarketers. However, there was something different in his
tone, his passion. As we had just hired one ourselves, I imagined
he had taken the lead from our ad. No, he said he was just making
cold calls.
To
someone like me who would rather visit the dentist daily than make
a cold call, I was intrigued. "How" I wanted to know,
"do you sound so enthusiastic and confident with someone you
never met?" That's simple," he replied, "I know I'm
always going to find someone on the other end that I can help. That
will be a great person to know. That would never happen if I didn't
cold call." What he didn't say, but was equally true was that
he will make a connection that will serve as a beacon every time
I think of recruitment needs. Since that call not only have I referred
two pieces of business to him, but he has referred a recruit to
me for coaching. More than that, he debunked one of the great myths
of selling - cold calls never work.
This
is a very convenient myth to have aboard if you have any anxiety
about sales. There are several others that could effectively keep
you from business development and sales. These myths are so powerful
that people claim they are facts.
We
tell ourselves these myths to quiet the Sales Anxiety Monster or
SAM. This usually works for a while until SAM appears. SAM tells
us business is going to evaporate unless you get new business. What
creates this anxiety? Anxiety is created by belief, perception or
actual events that register as a sense of worthlessness or failure.
It is more often the believed and perceived that function as fact
in the mind. Here are the typical perceptions about sales that can
create a failure cycle:
SAM
Myths
- Networking
never works.
- Cold
calls never work.
- It
takes too long to write a book, article, speech.
- People
only buy what they are shopping for and need.
- If
people wanted my product, service they would call anyway.
- It's
better to deal with non-decision makers than to bother a CEO or
President.
What
can you do to overcome SAM?
1.
Write down your beliefs.
Seeing them in black and white is more powerful because you can
begin to see the cracks in the perceptions and beliefs.
2.
Counter the beliefs with fact.
Write down five reasons your last customer bought from you and five
reasons you bought your last item. Keep a list of examples that
counter your beliefs.
3.
Sharpen your value proposition.
How does your product or service help others? Write it down. Say
it out loud.
4.
Transform your attitude from tentative to enthusiastic.
What benefit can you give and why should people be grateful you
called?
5.
Rekindle your success.
To defeat anxiety of failure you have to increase perception of
success. Write down five success stories and re-read them.
6.
Identify your most effective sales strategy and continue to use
it.
Networking, add on to current biases indirect - articles, speeches,
marketing through ads, cold calls.
7.
Try one new business development lecture decrease.
Increase your repetition. Con decrease your anxiety if you maintain
the attitude of welcoming opportunity. Taking risks helps debunk
anxiety with the right attitude.
We
master anxiety by identifying its sources, countering our beliefs,
and trying out new behavior while expanding seasoned behavior that
works. It is creating the positive attitudes working within that
create successful business development. By imaging the greatest
outcome from our efforts we approach sales with anticipation instead
of dread. It is identifying your greatest success strategy and mobilizing
it that expands great success.
What
can you do today to defeat SAM and transform anxiety into action?
Bonni
Carson DiMatteo, CMC, President of Atlantic Consultants in Wellesley,
MA, is a certified management consultant and coach. She runs ongoing
workshops in "How to Develop and Retain Clients and Customers".
You
could be sharing your wisdom and observations with your fellow IMCNE
members. Submit your article of 250-300 words for consideration
to News & Views Editor Mike Kayat at
, Subject: IMCNE article.
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Breakfast
Brainstorms Calendar
Free to IMCNE members and affiliates,
$10 for nonmembers
Monday,
November 1, 2004
7:45 a.m. - 9:15 a.m.
Sheraton Wayfarer Restaurant, Bedford, NH
Monday,
November 8, 2004
7:45 a.m. - 9:15 a.m.
Rebecca's Café, Burlington, MA
Want
to host a Breakfast Brainstorm in your area? Contact
for details.
Strategic
Partner Events Check out our Calendar of Strategic Partner
and Other Events on our web site for more information on events
of interest. Click www.imcne.org/spcalendar.html,
then click on the appropriate link for detailed information that
could save you money.
November
30 - December 2
Emotional Intelligence Training and Certification
Presented
by Adele Lynn, author and expert in Emotional Intelligence
Location: Stride Rite Corporation, 191 Spring
Street, Lexington, MA
Click here for more
information

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Book
Reviews Solicited
Read
any good books lately? Book reviews of up to 150 words are needed
monthly. Business books and those you found helpful from other genres
are of special interest. Email
, Subject: IMCNE book review
Our
Advertising Rates
Would you like to advertise an event, product or service in this
e-letter? Request our advertising fee schedule by emailing IMCNE's administrator at
or by calling 800-696-7399.
About
IMCNE
Learn more about IMCNE's programs, membership details and services
to New England consultants by clicking here
or calling us at 800-696-7399.
News
and Views Editor
Mike Kayat
Metrisys, LLC - Sales, marketing & business development services
for emerging technology companies
Phone: 978-371-0823
Email:
Mail:
IMCNE "News & Views", P.O. Box 774, Westford, MA 01886
Copyright
© 2004 IMC New England |
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