INSTITUTE OF MANAGEMENT CONSULTANTS
New England Chapter

News and Views

The eNewsletter for the New England Consulting Community
October 2004

In this issue:

Upcoming Events

Member Spotlights

CMC Corner

Welcome New Members

Member Feature Article
Overcoming Anxiety about Selling and Business Development
by Bonni Carson DiMatteo

Breakfast Brainstorms Calendar

This issue sponsored by

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Prudential Financial Service
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News From Committees

Looking For Articles

The Newsletter Committee is looking for articles. Please contact Mike Kayat at if you have an article you'd like to submit.

A note from your Editor

It has been my pleasure serving as Editor for IMCNE's e-newsletter, NEWS & VIEWS. I thank all of you for your contributions. It has been fun sharing in your successes. It is time to turn this role over to Mike Kayat and this is to announce that this is my last issue as editor. My continued best wishes for your continued successes.

Regards, Ethel Cook

Upcoming Events

4th Annual New England Consultants Conference
Future Trends in the Consulting Field:
Building Your Toolbox for Success

Friday, October 29
8:00 AM - 3:00 PM
The Holiday Inn, Newton, MA

An Evening With Tom Kennedy
Effective Presentations - Beyond PowerPoint, Presentations That Win Business
Wednesday, November 3rd
6:30 - 8:30 PM
Center for Entrepreneurial Growth
Bedford, MA

Three Steps to Power Language and Power Selling -
Moving the Prospect to "Yes!"
with Alan Weiss
November 19, 2004
Hilton Back Bay Hotel, Boston, MA

To register for this event go to http://www.summitconsulting.com/three_steps.html

Member Spotlights

Curtis N. Bingham (Predictive Consulting Group) had his article "The Hottest New Title in the Executive Suite: The Chief Customer Officer" in the October issue of Sales & Service Excellence.

Bonni Carson DiMatteo, CMC (Atlantic Consultants) had her article, "Sharpen Your Influencing Skills and Inspire Results" in the July 2004 newsletter of WEST (Women Entrepreneurs in Science & Technology).

Helen Osborne's (Health Literacy Consulting) third book, Health Literacy from A to Z: Practical Ways to Communicate Your Health Message was just published by Jones & Bartlett. Helen (founder) announces that October is the 5th anniversary of Health Literacy Month. Events are being sponsored internationally (U.S., Europe, Canada, Australia, and Africa) focusing on the importance of understandable health information.

Marisa D'Vari (Deg.Com Communications) gave a talk on how consultants can establish themselves as experts of choice to the Society of Professional Consultants on July 6.

Kevin Lister (Paradigm Strategies) has completed training to become an Authorized Associate for Intuit Master Builder, management software for the construction industry.

Ken Lizotte, CMC recently spoke on "becoming a thought leader" to the Waterfield Business Group in Woburn.

Isn't it your turn to be in the spotlight? Send your name, your business name and 1) recent awards/distinctions/professional certifications you've received; 2) public speaking engagements; and 3) published articles. (Be sure to include key facts, such as when, where and for whom.) You must be an IMC member or affiliate to be featured. Email them to Mike Kayat at , Subject: IMCNE spotlight.

The CMC Corner

Have You Earned Your CMC Yet?

Join the ranks of the true professional consultant by applying for (and attaining) the preeminent mark of excellence among management consulting professionals, the exclusive Certified Management Consultant (CMC) designation, available only through IMC. A CMC after your name signifies evidence of the highest standards of consulting and adherence to the ethical canons of the profession. Less than 1% of all consultants have achieved this level of performance. Learn more by clicking imcusa.org/cmc.acgi

An invitation to IMCNE CMC members — This section is dedicated to you. If you have commentary you'd like to share, here is a forum for you. Send your commentary to our Editor, Mike Kayat, for consideration. Email Mike at , Subject: CMC Commentary.

Welcome New Members

Barbara Alevras, Sage Consulting Services

Glenn Bachman, CMC, The Business Renaissance

Flip Brown, Business Culture Consultants

Michael Oleksak, Trek Consulting LLC

Member Feature Article

Overcoming Anxiety about Selling and Business Development
© Bonni Carson DiMatteo 2004

The other day I received a cold call from someone enthusiastically trying to place an executive assistant. Usually I hang up mid-sentence on telemarketers. However, there was something different in his tone, his passion. As we had just hired one ourselves, I imagined he had taken the lead from our ad. No, he said he was just making cold calls.

To someone like me who would rather visit the dentist daily than make a cold call, I was intrigued. "How" I wanted to know, "do you sound so enthusiastic and confident with someone you never met?" That's simple," he replied, "I know I'm always going to find someone on the other end that I can help. That will be a great person to know. That would never happen if I didn't cold call." What he didn't say, but was equally true was that he will make a connection that will serve as a beacon every time I think of recruitment needs. Since that call not only have I referred two pieces of business to him, but he has referred a recruit to me for coaching. More than that, he debunked one of the great myths of selling - cold calls never work.

This is a very convenient myth to have aboard if you have any anxiety about sales. There are several others that could effectively keep you from business development and sales. These myths are so powerful that people claim they are facts.

We tell ourselves these myths to quiet the Sales Anxiety Monster or SAM. This usually works for a while until SAM appears. SAM tells us business is going to evaporate unless you get new business. What creates this anxiety? Anxiety is created by belief, perception or actual events that register as a sense of worthlessness or failure. It is more often the believed and perceived that function as fact in the mind. Here are the typical perceptions about sales that can create a failure cycle:

SAM Myths

  • Networking never works.
  • Cold calls never work.
  • It takes too long to write a book, article, speech.
  • People only buy what they are shopping for and need.
  • If people wanted my product, service they would call anyway.
  • It's better to deal with non-decision makers than to bother a CEO or President.

What can you do to overcome SAM?

1. Write down your beliefs.
Seeing them in black and white is more powerful because you can begin to see the cracks in the perceptions and beliefs.

2. Counter the beliefs with fact.
Write down five reasons your last customer bought from you and five reasons you bought your last item. Keep a list of examples that counter your beliefs.

3. Sharpen your value proposition.
How does your product or service help others? Write it down. Say it out loud.

4. Transform your attitude from tentative to enthusiastic.
What benefit can you give and why should people be grateful you called?

5. Rekindle your success.
To defeat anxiety of failure you have to increase perception of success. Write down five success stories and re-read them.

6. Identify your most effective sales strategy and continue to use it.
Networking, add on to current biases indirect - articles, speeches, marketing through ads, cold calls.

7. Try one new business development lecture decrease.
Increase your repetition. Con decrease your anxiety if you maintain the attitude of welcoming opportunity. Taking risks helps debunk anxiety with the right attitude.

We master anxiety by identifying its sources, countering our beliefs, and trying out new behavior while expanding seasoned behavior that works. It is creating the positive attitudes working within that create successful business development. By imaging the greatest outcome from our efforts we approach sales with anticipation instead of dread. It is identifying your greatest success strategy and mobilizing it that expands great success.

What can you do today to defeat SAM and transform anxiety into action?

Bonni Carson DiMatteo, CMC, President of Atlantic Consultants in Wellesley, MA, is a certified management consultant and coach. She runs ongoing workshops in "How to Develop and Retain Clients and Customers".


You could be sharing your wisdom and observations with your fellow IMCNE members. Submit your article of 250-300 words for consideration to News & Views Editor Mike Kayat at , Subject: IMCNE article.

Breakfast Brainstorms Calendar
Free to IMCNE members and affiliates, $10 for nonmembers

Monday, November 1, 2004
7:45 a.m. - 9:15 a.m.
Sheraton Wayfarer Restaurant, Bedford, NH

Monday, November 8, 2004
7:45 a.m. - 9:15 a.m.
Rebecca's Café, Burlington, MA

Want to host a Breakfast Brainstorm in your area? Contact for details.

Strategic Partner Events — Check out our Calendar of Strategic Partner and Other Events on our web site for more information on events of interest. Click www.imcne.org/spcalendar.html, then click on the appropriate link for detailed information that could save you money.

November 30 - December 2
Emotional Intelligence Training and Certification

Presented by Adele Lynn, author and expert in Emotional Intelligence
Location: Stride Rite Corporation, 191 Spring Street, Lexington, MA

Click here for more information

Book Reviews Solicited

Read any good books lately? Book reviews of up to 150 words are needed monthly. Business books and those you found helpful from other genres are of special interest. Email , Subject: IMCNE book review


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About IMCNE
Learn more about IMCNE's programs, membership details and services to New England consultants by clicking here or calling us at 800-696-7399.

News and Views Editor
Mike Kayat
Metrisys, LLC - Sales, marketing & business development services for emerging technology companies
Phone: 978-371-0823
Email:

Mail: IMCNE "News & Views", P.O. Box 774, Westford, MA 01886
Copyright © 2004 IMC New England