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Eastern
and Central MA
Tuesday, November 7th, 2006
Noon
Rebecca's Café, BURLINGTON, MA
Client's Expectations
Meeting client expectations is arguably the consummate definition of a successful consulting engagement. In defining what makes a successful project certainly the client’s perspective, i.e. have their expectations been met, is vital. But meeting client expectations goes beyond the identification of deliverables in the statement of work or contract. And even though we may painstakingly document our deliverables and contractual obligations with full customer/client agreement, proceeding with singleness of purpose in that direction does not assure a successful engagement and satisfied client.
Focusing on client expectations from the initiation phase of the project and throughout to closure can mean the difference between acknowledgement and justification - acknowledgement for the quality of your work and the success of the project or providing justification for what you did and the results achieved.
Key Points:
Addressing this issue of client expectations and where they fall with respect to the consultant’s responsibility involves two key points. First, defining accountability for meeting the expectations and secondly, meeting those expectations through a process for managing them. Adequately addressing these key points is dependent on the consultant's understanding of their leadership not only with respect to the project activities but within the client's organization.
 Rob Cimini has over 30 years of diverse manufacturing experience with companies serving the automotive, aerospace, agricultural, Bio/Pharma, OEM, plastics molding, and specialty machinery markets. During that span Rob has held positions from process engineer through plant management with small privately owned operations through large multiple division corporations.
As a principal consultant for Apogee Management Group, Rob is using his years of operations experience and project management expertise to support solutions for clients who are experiencing unpredictable outcomes from company critical initiatives such as new customer programs, operational improvement initiatives, capital programs or asset redeployments.
rebecca's cafe
8 N.E. Executive Park
Burlington, MA 01803
781.229.2112 |
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ESSENTIAL
INFO
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Contact
Donna Powell at
(800) 696-7399
or
for more info.
Investment
$10 for IMCNE members*
$20 for non-IMCNE members
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*"IMCNE Member" includes the following:
IMC USA Member, IMCNE Affiliate Status, or membership in our Strategic Partner organizations (ICCA, ICFNE, NEWBO, ODLG, or SPC). Click the name of each partner organization to learn more about them; click here for information on becoming a member of IMC.
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