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When Good Clients Go Bad:Best and Worst Case Scenarios about Managing Your ClientsThursday, December 7, 2006 The IMCNE and the Society of Professional Consultants (SPC) invite you to join us for a joint holiday evening program: “When Good Clients Go Bad: Best and Worst Case Scenarios about Managing Your Clients.” Four distinguished panelists will share tips and strategies for successful client management, and candidly share the good – and the bad – business experiences that helped them hone their client management skills. Our panel:John A. Boisvert is the founder and CEO of Greenwood Consulting, a business consulting and executive development firm, which advises, consults, and coaches CEOs, executives, and executive teams in the areas of increased performance, growth, and high impact communication. John is recognized as a versatility and effectiveness specialist in order to achieve clients' most important results in record time specifically in the areas of productivity, earnings growth, and organizational satisfaction. As a master of communication and influence, he helps top corporate leaders and high-potential executives to: master the dynamics of leadership; build high value relationships; facilitate the continued growth and impact of current and future top leaders; and cultivate versatility by developing the power and capacity to succeed in a wide range of situations. John has over 20 years of national and international experience in consulting, financial services, technology services, eCommerce and distribution with Fortune 500, Inc 500, start-up companies, government, and higher education. He has held senior positions in general management, sales and marketing, and information technology. Recent clients include leaders and teams at companies such as Verizon, American Management Systems, Prudential Financial Services, MetLife, and EDS. Roy Sequeira is the founder and President of Sequeira Consulting. Roy leverages his extensive experience in a wide range of business settings to help entrepreneurs and business owners / managers get the most out of their lives by helping their businesses get healthy and stay healthy. He does this by:
Roy began his extensive multifunctional and multinational experience in sales, then transitioned into hardware and systems service, and rapidly moved up to a corporate support position with world-wide responsibilities. He played a leading role in establishing formal New Product Introduction (NPI) processes at a number of firms. In ensuring the global success of new products, he worked closely with engineering, product development, manufacturing, marketing and sales, and service, as well as back office functions like finance and accounting. This experience gave him a corporate-wide perspective that helped him optimize costs and resources towards maximizing the bottom line. Subsequent assignments and engagements extended his experience to include varied business processes and other management issues. With an unwavering focus on profitability and an intuitive ability to uncover latent problems, Roy crafts an innovative mix of strategy, tactics, and tools that maximize effectiveness for rapid and sure results. His expert business analyses help companies increase and sustain productivity and profitability. He focuses on businesses with an industrial or service component ranging from $1million to $50 million. Hinda Sterling, PhD a co-founder and senior partner of Sterling & Selesnick, Inc., an organization consulting firm that helps clients achieve worthwhile goals by assuming collective and personal responsibility for self-directed organizational and individual change. In this capacity, she assesses and guides organizations, trains and facilitates groups, and coaches and mentors individuals as they engage in the processes associated with strategy development, performance improvement, change management and conflict resolution. Hinda has served for almost three decades as a consultant, trainer, facilitator, mentor and coach for agencies at all levels of government, international unions, major corporations, institutions of advanced education and non profit trade associations and professional societies. Her clients have included the Internal Revenue Service, Federal Deposit Insurance Corporation, New York State Governor's Office of Employee Relations, Ventura County ( California ) Personnel Department, U.S. Customs Service, National Cancer Institute, Massachusetts Teachers Association, U.S. Immigration and Naturalization Service, NASA-Lewis Research Center , Massachusetts Dental Society and Missouri Department of Social Services, among many others. With her partner, Herb Selesnick, Hinda has co-authored numerous professional publications on the management of organizational strategy, performance, conflict and change. She speaks on these subjects before government, business, trade and professional groups throughout North America , has delivered keynote remarks for the National Association of Female Executives and the U.S. Office of Personnel Management, among others, and has designed and led graduate management education seminars for two major Massachusetts universities. Mal Watlington is President of City Square Consulting, Inc., a specialty consulting firm focused on the achievement of superior financial performance through market focus, competitive responsiveness and workforce potential realization. Mal enables individuals, work groups and organizations facing critical decisions in the areas of human performance and organizational change to find answers that draw on their own creativity, while building a foundation for lasting value. Recent engagements have included the identification of high-performer competencies for a high tech firm, development and leadership of a new consultant “boot camp” for a systems consulting firm, new venture team leadership for a major West Coast media company and leadership of a market strategy project for a large professional services company. Prior to City Square Consulting, Mal served as an Associate Partner at Accenture LLP and a Principal at the management consulting firm CSC Index. At CSC Index, he provided HR and OD leadership supporting reengineering of the PECO Customer Services ( Call Center and Field Services) organization, and was project manager for the organization transformation project at Cinergy Corp. At Cinergy, he also led the corporate center reengineering effort, provided subject matter expertise and coaching for the internal HR organization and designed, developed and led delivery of a two-week reengineering training program for 250+ Cinergy union and management team members. Mal has held management leadership positions in several global corporations, including Schlumberger, Ltd., TRINOVA and Vickers, Inc. He was responsible for the development and implementation of all executive and management education, succession planning, performance management and TQM programs during his tenure, and provided internal organization development and compensation consulting for senior managers in the United States and Europe . Mal is certified facilitator for the Myers-Briggs Type Indicator, SDI’s Personal Stress Navigator and is an NLP practitioner. The panel will be moderated by Martha Hopewell, MSc, Founder and Principal of Seven Centers, a leadership coaching and consulting firm that champions the impact of progressive leaders and organizations through professional coaching, strategic/tactical planning, team building, and management support to heighten individual and organizational performance. Martha has served in an executive capacity for non-governmental organizations and non-profits in the United States and overseas, spearheaded organizational change initiatives, managed million-dollar community development programs and supervised up to 100 employees in cross-cultural contexts – including Haiti and Senegal, West Africa. Martha has successfully designed and directed projects in community mobilization, non-formal education, community health, micro-enterprise and income generation, youth development, and the arts. Martha has lived and worked for extended periods of time in North and West Africa and the Caribbean, and has conducted organizational assessments, planned and implemented organizational change initiatives, designed and delivered workforce training programs, and served as a director of development in a consulting capacity in the United States, West Africa, and Southeast Asia. She understands from first-hand experience the challenges of leading in complex political, cultural, and business environments, and appreciates the value a seasoned coach and consultant can bring to a mission-driven leader facing myriad responsibilities and daily decisions – both large and small. Agenda Investment
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